Operations Administrator

Key Accountabilities

The responsibilities of this role may evolve to meet the needs of Allsaved Ltd and its clients, with key accountabilities including:

• Client & Colleague Support

  • Act as the first point of contact for key clients and colleagues, managing enquiries relating to jobs, quotes, and invoices.

  • Provide day-to-day support to engineers and risk assessors as required to enable prompt and effective execution of their work.

  • Assist colleagues and managers to promote efficient operations and client satisfaction.

  • Build and maintain effective relationships with clients, colleagues, and external partners through communication, collaboration, and training.
    
    

• Operational Duties

  • Scheduling of pre-planned maintenance and remedial jobs according to engineer skills and locations.

  • Advising customers of booking dates and confirming visits.

  • Ensuring visits are as profitable as possible by proactively identifying.

  • Liaising with contractors and suppliers, providing work and purchase orders.

  • Occasional ordering and processing of stock.

  • Creating quotations.

  • Data cleansing.

  • Checking and issuing of jobcards to customers.

  • Generate invoices for completed work.
    
    

• Standards & Compliance

  • Represent Allsaved’s brand through high personal and professional standards.

  • Plan work and return jobcards within agreed timeframes and to required quality standards.

  • Stay informed of organisational policies and codes of conduct.

  • Ensure adherence to Quality, Environmental Health and Safety standards, including PPE, accident reporting, and internal safety protocols.

  • Promote equality and diversity, showing respect to all clients and colleagues.

Person Specification

Knowledge & Expertise

• In-depth knowledge of organisational systems, procedures, and policies in a relevant area (essential).

• Proficiency in IT and management systems, including handheld devices, for accurate data entry (essential).

• Awareness of the Fire Safety Industry’s standards and responsibilities (desirable).

Qualifications

• GCSE or equivalent in Maths and English (desirable).

• Full UK driving licence (desirable).

Experience

• Background in a related field, with experience working with external partners in a client-focused environment.

Skills

• Ability to organise and prioritise tasks efficiently.

• Strong organisational and planning skills.

• Work effectively both alone and as part of a team, assisting colleagues and management.

• Strong communication and interpersonal skills for effective interaction with clients and team members.

• Proficient in Microsoft Office, Google Drive and other relevant software for data and word processing.

• High-level literacy and numeracy, with clear presentation of information in verbal, written, or electronic formats.